General Shipping and Ordering Information

Where do you ship orders?

At the moment we ship orders almost all over the world. Unfortunately, due to COVID-19, some regions have logistics restrictions and we have temporarily disabled these countries on our website. These countries include but are not limited to India, UAE, Oman, etc. If we don’t deliver to your country at the moment, you will see a notification on the check-out page.

Order Confirmation

You will receive an order confirmation by email. If you have a problem completing your order online or are not certain if your payment was successful, please, contact us at support@atmotube.com.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a link to your tracking number.

Please, give at least 10 working days to process the order and send you a tracking number. If you still haven’t received a confirmation email within this period, reach out to us at support@atmotube.com.

How soon can I get my order?

Germany
If you are located in Germany, where our main European warehouse is located, it usually takes 3-5 business days for delivery.
Unfortunately, due to the situation with COVID-19, there are sometimes delays in the processing of orders in the warehouse, in this case, the deliveries might take up to 10-12 business days.

For the International Shipping
As shipping may take up to 20 working days (about 30 calendar days), we kindly ask you to wait this time period before filing an inquiry for the lost package.
You can read more about international deliveries here.
https://atmotube.depages/international-shipping-customs-and-import-fees

We kindly ask for your understanding in this matter, we do our best to deliver your package as quickly as possible during such challenging times.

What do I do if my parcel is lost?

We highly recommend using signature confirmation upon delivery to prevent packages from being lost or stolen. If a package is not delivered, please call your local post office for immediate assistance with your parcel.

Please be informed that we don't accept claims for refund/reship for the orders which have the status “delivered”. In these cases please contact the local shipping company office or police department.

What if my parcel is damaged?

If possible, please check the condition of your package before you sign off on delivery. If it's at all damaged, hand it back to the courier to return it to us. Once we get back the device at our warehouse, you'll be fully refunded after check-up.

Amending & Cancelling Orders

Orders can’t be changed or canceled after the warehouse processing has been initiated, which usually occurs within 24 hours of placing your order. Please, contact our support team as soon as possible.

Can I change my delivery address after my order has been shipped?

In case you entered the wrong country in the delivery address, and your desired destination isn’t covered by our logistics services at the moment (please, see the section “where do you ship orders?”), we’ll have to cancel your order. Your money will be refunded.

If the recipient voluntarily agrees on an address change with the carrier without notifying the seller then the recipient takes all the responsibility for the further possible delays/problem/loss of the order. Atmotech Inc. will not be responsible for the further actions and delivery delays in this case and the recipient should directly communicate with the shipping company for support and delivery coordination.